Privacy Policy
How Masar Hospitality collects, uses, and protects your personal information.
1. Introduction
Masar Hospitality for Travel and Tourism (“Masar”, “we”, “us”) respects your privacy. This policy explains what information we collect when you use our website and services, and how we handle it.
2. Information We Collect
- Identity & contact details — name, email, phone number, nationality.
- Travel details — passport information, traveler details, and booking preferences.
- Payment details — processed securely through our licensed payment provider; we do not store full card numbers.
- Usage data — device, browser, and pages visited, collected via cookies and analytics.
3. How We Use Your Information
- To process and confirm your bookings (flights, hotels, visas, packages).
- To communicate booking updates, confirmations, and support.
- To comply with legal, regulatory, and supplier requirements.
- To improve our services and personalize your experience.
4. Sharing With Third Parties
We share only the information necessary to fulfil your booking with the relevant service providers:
- Airlines, hotels, visa authorities, and ground service providers.
- Licensed payment processors to complete your transaction.
- Government or regulatory bodies where required by law.
5. Cookies
We use cookies to keep you signed in, remember your preferences, and measure site performance. You can disable cookies in your browser, though some features may not work as intended.
6. Data Security
We apply industry-standard safeguards to protect your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your information for as long as needed to provide our services and to meet legal, accounting, and regulatory obligations in the Kingdom of Saudi Arabia.
8. Your Rights
- Request access to the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion, subject to legal retention requirements.
9. Governing Law
This Privacy Policy is governed by the laws of the Kingdom of Saudi Arabia.